Frequently Asked Questions

Support Questions

This a reliable service that offers high speed internet connection from the comfort of your home or business via our vast optic fiber network.

Click on the link on the website live chat or call us on 0111 039000.

Click on the link on the website live chat or call us on 0111 039000.

Yes. At Kshs 2,500.00 only.

Call us to confirm if your new premise is fiber ready. There is a shifting fee of Kshs 1,000.00 for fiber -ready buildings/houses and Kshs 1,500.00 for those that are not service ready.

To find out if your area is within coverage, kindly live chat us; for prompt confirmation.

  • Select “Pay Bill” from the Mpesa menu.
  • Enter business number 4029573.
  • Enter your IFS number/account number e.g. IFS12345.
  • Enter the amount you wish to pay
  • Enter your Mpesa PIN.
  • Confirm that all details are correct.
  • You will receive a confirmation of the transaction via SMS from ICON Fiber.

Your billing is cycle is 30days.

Go to our website, login with your username and password and click on the log in button.

Check if all the LEDs on your router are green. If so, kindly restart your router (switch off/on). All should be well. If the ‘LOS’ LED is blinking red,it means you have no connection. Kindly call our customer service on 0111 039 000 or click on the link website live chat to talk to our customer care representative. *Make sure that you are up to date with your subscription payment*

Check if the power adapter is plugged into the power outlet and that the outlet is switched on. If you are using a power extension cable, try a different slot on the power extension. Ensure the power button on the modem is switched on since some cable modems have a power switch at the back of the modem. Still not working? Try a different power outlet in the office or house. If all the above have been confirmed and still not working, then visit our office with the adapter or router for testing. The adapter or router might be faulty.

Send an email to [email protected] or call our customer support on 0111 039 000 for assistance.

Yes you can. Just call any of our customer representatives for assistance

This will be relayed to you when we do.

Yes we do.