// Icon Fiber Solutions LTD
FAQS
Frequently Asked Questions
What internet packages do you offer?
We provide flexible packages for homes and businesses, ranging from 8 Mbps to 60 Mbps for homes and 3 Mbps DIA to 30 Mbps DIA for businesses.
How do I make a payment?
- Select “Pay Bill” from the Mpesa menu.
- Enter business number 4134719.
- Enter your IFS number/account number e.g. IFS12345.
- Enter the amount you wish to pay
- Enter your Mpesa PIN.
- Confirm that all details are correct.
- You will receive a confirmation of the transaction via SMS from ICON Fiber.
Is my area within coverage?
How do I know my account status?
Go to our website IconFiber Portal: Main/, login with your username and password and click on the log in button.
How long does my subscription last?
Your billing is cycle is 30 days.
What happens if I miss a payment?
Services will be temporarily suspended until payment is made. Once payment is received, services are restored promptly.
Is your network shared or dedicated?
e offer both shared and dedicated internet services. Dedicated packages are ideal for businesses requiring guaranteed speeds and reliability.
How long does it take to get connected?
Installation is typically completed within 24-48 hours after account setup.
Can I upgrade or downgrade my package?
Yes, you can easily upgrade or downgrade your package to suit your needs. Simply contact our support team for assistance.
How do I change my username or password?
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